guest directory

Introduction

GUEST INFORMATION

In addition to all of the standard amenities of a first class hotel, we also have some exclusive features:

C|Prime — Vancouver’s premier Italian Steakhouse.

Come down to C|Prime to view the space for your special event - Dinner or Lunch.  Let our restaurant team take care of all of your needs.

Beyond Coffee — serving specialty coffee, soups, salads, wraps, 3 gelato and more.

A Salon— a full service hair salon with award-winning stylists & expertise‘We wish you a most enjoyable stay!

Sincerely,

The Staff and Management

Century Plaza Hotel & Spawww

1015 Burrard Street, Vancouver BC, V6Z 1Y5 | 604-687-0575

info@century-plaza.com | www.century-plaza.com

Guest Information

ATM

For cash withdrawals, the closest ATM is located at: Marketplace IGA: 110-909 Burrard Street (1.5 blocks away)

Baby Sitting

Please inquire with Front Desk for local services. Dial 5684

Baby Playpens

Available free of charge from housekeeping. Advance reservations may be required. Dial 5670 or 0

Banking Services:

Scotiabank: 970 Burrard Street. Dial 9-604-668-2160

RBC Royal Bank: 1010 Hornby Street. Dial 9-604-665-5138

TD Canada Trust: 1200 Burrard Street. Dial 9-604-654-3572

Scotiabank: 970 Burrard Street. Dial 9-604-665-7265

Bellman

Located in the lobby. Dial 5684

Bicycles

Information on nearby bicycle rental shops is available at our Front Desk who can also provide information on a nearby bike lanes and routes. Dial 5684. For your convenience, a bicycle rack is installed next to Comox Street parkade entrance.

Business Center Services

A 24 hour complimentary computer and printer is located in our Guest Amenity Room, on the 5th Floor.  Faxing and photocopying is also available from our Front Desk. Dial 5684

Check In Time

Check In Time is 3:00 pm – Guests arriving early are welcome to store bags with concierge and have access to parking if room is not ready.

Check Out Time

Check Out Time is 11:00 am.  Please contact the Front Desk to inquire about a late check out. Charges will apply. The bellman can assist in providing luggage storage. Dial 5684

Churches

Anglican:  Christ Church Cathedral, 690 Burrard Street  ........... Dial 9-604-682-3848

Baptist:  First Baptist Church, 969 Burrard Street  ......................... Dial 9-604-683-8441

Jewish Synagogue:  Temple Sholom, 7190 Oak Street  ............. Dial 9-604-266-7190

Roman Catholic:  Holy Rosary, 646 Richards Street  .................. Dial 9-604-682-6774

United:  St. Andrew’s-Wesley, 1012 Nelson Street  ..................... Dial 9-604-683-4574

Cinemas

Scotiabank Theatre:  900 Burrard Street.......................................Dial 9-604-630-1407

International Village Cinemas:  88 West Pender.........................Dial 9-604-806-0799

More cinema information is available online:  www.cinemaclock.com

Concierge

Our Front Desk staff provides Concierge services 24 hours a day. Dial 5684

Currency Exchange

The Front Desk will exchange limited amounts of U.S. currency for Canadian funds.  Please inquire at the Front Desk for current exchange rates. Dial 5684

Doctor

Medical attention is available at all times in St. Paul’s Hospital Emergency, located directly across from our Comox Street entrance. Dial 0

Drug stores / Pharmacies / Chemists

Pharmasave:  1160 Burrard Street  ...............................................Dial 9-604-669-7700

Shoppers Drug Mart:  1125 Davie Street (open 24 hours)..........Dial 9-604-669-2424

London Drugs:  1187 Robson Street  ............................................Dial 9-604-448-4819

Dry Cleaning & Pressing

Dry cleaning and laundry is picked up before 8:00 am and will be returned the same day. Laundry bags are available at the Front Desk, and also in your dresser drawer or closet.  Please fill out the slip and leave laundry with the Front Desk or the Bellman. Dial 5670

Emergency

Please call the Operator by dialing ‘0’, or dial 9-911 from your room phone.

Fire Exits

Stairwells are situated at the end of each hallway.  Do not use the elevator if there is a fire.  Refer to emergency exit plans on back of your room door.

Fitness Centre

Located on the LL (Lower Lobby) level, open 24 hours.  Features a selection of free weights, treadmills, elliptical machines, stationary bikes and more.  Your room key is required to access.  Towels are provided, and all minors must be accompanied by an adult.

Fire & Safety Tips

Please refer to “Fire & Safety Tips” page, toward the back of this directory.

Guest Amenity Room

Located on the 5th floor.  Amenities include laundry, internet, ice machine, television, seating area, and coffee station.  Your room key is required to access.  Open 24 Hours.

Grocery Stores

Marketplace IGA:  110 – 909 Burrard Street  ..............................Dial 9-604-605-0612

Independent Grocer:  1255 Davie Street  ..................................Dial 9-604-688-0911

Housekeeping

Extra items such as pillows, towels, blankets, dishes and more are available upon request from our Housekeeping department. Dial 5670

Ice

Ice is available on the 5th floor, in our Guest Amenity Room.  Your room key is required to access.

Internet Access

A complimentary kiosk is available on the 5th floor, in our Guest Amenity Room.

Laundry Facilities

Located on the 5th floor, in our Guest Amenity Room.  Open 24 hours.  Detergent and fabric softener is available for purchase.

Lost & Found

Please Inquire with our Housekeeping department, between the hours of 9:00 am and 4:00 pm. Dial 5670

Mail

The nearest postal outlet:  Shoppers Drug Mart, at 1125 Davie Street. For additional mail information, please contact the Front Desk. Dial 5670

Managers

Front Desk Manager  ........................................................................................Dial 5603 Evening Manager  ............................................................................................Dial 5604 Reservations Manager......................................................................................Dial 5328 Executive Housekeeper ...................................................................................Dial 5665

Messages

Your telephone lamp will be flashing when there is a message waiting for you. Dial 4010

Movies

A selection of movies is available in every room.  Each movie is an additional charge, and charges are incurred the moment you have selected the viewing. Refunds cannot be given once a selection is made.

Parking

A gated, covered public parking lot attached to the hotel is available.  Please do not leave any valuables in your vehicle, as the hotel does not assume responsibility or liability for damage or loss.  Your hotel room key is required to access the gated lot. Please call the Front Desk for parking rates.

Exceptional Value in Self Parking at CAD $25 plus taxes per night.

Guests are welcome to arrive early; parking is good till 5pm on day of departure.

Dial 5684

Restaurants

C|Prime - Located on the Lobby level.  Vancouver’s hottest eatery, serving delicious dishes, tasty cocktails and fine wines. Dial 5671

Beyond Coffee - Located on the Lobby level for a variety of salads, sandwiches, dessert, gelatos and more. Dial 5672

Room Service

Please visit www.cprime.ca and click the “Menus” section for our current menu offerings, and hours of operation  .Please note the delivery charge indicated on the menu prior to ordering. Dial 5684

Safety Deposit Boxes

Available at the Front Desk free of charge to all registered hotel guests, for secure storage of passports, travellers’ documents and valuables of any kind. Many of our guest rooms feature in-room safes. Please note that the hotel will not be responsible for valuables left unsecured in hotel rooms.

Sales & Banquets

For information on hotel facilities, conferences, group rates or special events, contact the Sales Office, located on the P2 level. Dial 5308

Security

For any matters regarding security, please call the Operator by touching ‘0’ on your phone.  Please refer to “Security Tips” page, toward the back of this directory, for more information.

Shopping

Robson Street:  5-10 minute walk.  When exiting our front doors, walk left up Burrard Street.

Pacific Centre:  701 West Georgia Street  ...................................Dial 9-604-688-7235

For other recommendations, please inquire with the Concierge in the lobby. Dial 5684

Sightseeing Tours

The Front Desk or the Concierge will be pleased to assist you. Dial 5684

Swimming Pool

Located on the LL (Lower Lobby) level, open from 8:00 am – 10:00 pm.  Please use your hotel room key to access.  Towels are provided in the locker rooms.

Taxi

Available at the hotel front entrance, or contact the Front Desk. Dial 5684

Telephone

Please refer to “Telephone” instructions on the next page for more information.

Vending Machines

Beverage and snack vending machines are located on the P2 level.  The machines accept coins only, and change is available either at the front desk, or in our 5th floor Guest Amenity Room.

Wake-Up Calls

Please refer to “Wake-Up Call Instructions” on the next pages for more information, or contact the Front Desk.

Hotel Phone Instructions

Phone Calls

Room to Room Calls

Floors 6-9  .......................................................Dial 7 + 0 + Room Number  

Floors 10-30  .........................................................Dial 7 + Room Number

Local Calls  ................................................Dial 9 + 604 or 778 + 7-Digit Number

Front Desk  ........................................................................................Touch ‘0’

Wake-Up  ...............................................See “Wake-Up Call Instructions” Page Cost per local calls and toll-free calls is 65 cents.

Long Distance Calls

Direct  ...........................................................Dial 9 + 1 + Area Code + Number

Operator-Assisted, Credit Card, Collect  .......... Dial 9 + 0 + Area Code + Number

Calling Card Calls (Cost $1.05 plus taxes)  ....... Dial 9 + 0 + Area Code + Number

After Tone, enter your card # + PIN (14 digits).

Note:  you will be charged for a long distance call if the line rings more than 45 seconds (above 10 rings) regardless of whether or not the party answers.

International Calls

Direct  .................................................. Dial 9 + 011 + Country Code + Number Service Charges are applicable to local, credit card, and collect calls.

Message Light

When red light on phone is flashing. Dial 4010

Retrieving Voicemail From Your Room

If you have the red light flashing on your phone, you either have voicemail or messages waiting for you.  Dial 4010. The system will inform you if there is a voicemail; alternatively, press ‘0’ to be connected to the Operator to check if there is a message waiting for you. You can also program your own voicemail greeting or set passwords for your voicemail from your room phone by Dialing 4010.

Wake-Up Call Instructions

To Set your Wake-Up Call

1. Pick up the handset of your telephone, and dial *90   -You will hear 3 short tones, followed by the dial tone.

2. Using the keypad, enter the time you wish to receive your Wake-Up Call   -The time must be entered using the 24-hour clock format (for example, if you would like to be woken up at 9:00 am, please enter “0900”.  Once you’ve entered the time, you will hear 3 short tones, then    silence.  

3. Hang up the telephone.  Your Wake-Up Call is now set.

To Change your Wake-Up Call (or if you make a mistake)

Follow the above instructions again to change your Wake-Up Call time.

To Set a 2nd Wake-Up Call

Follow the same instructions as above for setting your 2nd Wake-Up Call time, however this time please press the * button before entering your time.  (for example, if you would like your 2nd Wake-Up Call to be at 9:30 am, instead of entering “0930, please enter “*0930”).  Performing this action will not erase your 1st Wake-Up Call.

To Delete your Wake-Up Calls

1. Pick up the handset of your telephone, and dial *90 You will hear 3 short tones, followed by the dial tone.

2. Using the keypad: Press # to delete your 1st Wake-Up Call, OR Press * then # to delete your 2nd Wake-Up Call (if applicable)  You will hear 3 short tones, then silence.  

3. Hang up the telephone. Your Wake-Up Call is now deleted.

4. To also delete your 2nd Wake-Up Call, please repeat these instructions and take note of the different action required in step 2.

5. To set new Wake-Up Calls again, please follow the instructions at the top of this page.

Security Information

We encourage you to become familiar with the location of fire exits, alarms and extinguishers nearest your guest room, and to know how to get to them in the event of an emergency.  Please review the below information.

Valuables

For your protection, it is advisable that all guests place their valuables in your in-room safe (if available in your room), or a safety deposit box located at the Front Desk.  There is no charge.  Otherwise, the hotel is unable to accept responsibility for the loss or damage to guest property.

Door Locks

Our room keys are coded to ensure that only your key will provide entry to your guest room.  Please remember your room number or save the key card envelope which you received at the time of registration.  Please see the Front Desk if you have lost your key, so a new one may be issued and the old key deactivated.  For additional security, please utilize the deadbolt on your door upon entry to your guest room.

Door Viewer

Your guest room is equipped with a door viewer which permits you to view the corridor outside your room without opening the door.  Before answering a knock, please use the door viewer.  Employees are required to wear name tags.  If a person claims to be an employee, call the Front Desk and ask if someone from our staff is supposed to have access to your room, and for what purpose.  Touch ‘0’.

Room Number

Hotel personnel are instructed not to give out room numbers of registered guests.  You may be connected to another room by touching ‘0’ and giving the last name.

Security Assistance

Our desire is to make your stay enjoyable and free from unpleasant incidents.  If you notice suspicious activity or have need of special assistance, please call the Manager on Duty at any time.  Touch ‘0’.

Fire & Safety Information

Pre-Planning

• Find the 2 fire exits nearest to your room.

• Count the number of doors between your room & the exit stairways in both    directions.

• Elevators are NEVER to be used in the event of a fire.

• Know the location of the fire alarm.  Read the instructions.  If there is a fire, do not hesitate to pull the alarm.

• Begin your evacuation when the fire alarm sounds.

• Do not forget your room key.

Fire In Your Room

• Leave your room and close the door to prevent fire from spreading.

• Pull the nearest fire alarm.

• Proceed to the nearest stairway exit.

• Do not use the elevator.

Fire In The Building

• When you hear the fire alarm, act – DO NOT INVESTIGATE.

• Leave the building if you can.  Take a wet towel with you to cover your nose and mouth if there is smoke. • Feel the door.  If it is cool, open it slowly.  Close the door behind you. Go to the nearest exit.

• If there is smoke in the corridor, crawl to the nearest exist as fresh air will be near the floor.

• If you can’t make it to the nearest exit, try the second closest exit.  Count the doors and take your key so you can return to the room if you cannot proceed to either exit.

• If possible, knock on doors as you are leaving to warn others.

Trapped In Your Room

• Fill the bathtub and sink with cold water.  Use this and wet towels to place against   cracks around your door to slow smoke spread.  This water may also be used   to fight a small fire.

• Use your ice bucket to bail water.

• Keep your door closed tightly.

• If possible, open a window or hang a sheet out the window to signal for help.  DO NOT JUMP.

• Shut off all fans and air conditioners.

• If your room gets smoky, stay low for the freshest air.  Hold a wet towel to your face.

General Recommendations

Include the following with your luggage:

• Flashlight – for use during an interior power failure

• Whistle – for signaling purposes

• Ensure, at all times, that your room is never obstructed.  Carry your room key with you when you depart the room.  It may be necessary to return for safety reasons.

EMERGENCY NUMBER IS ‘0’

‍

Phone numbers are subject to change. Please dial ‘0’ for assistance.

Airport Transportation

There are several options available for Airport Transportation. Please check with the Front Desk for assistance

Dial 56841015

Burrard Street, Vancouver BC, V6Z 1Y5 | 604-687-0575

info@century-plaza.com | www.century-plaza.com